Student Accounts Frequently Asked Questions

Payment Information

When is my payment due?

Standard semester charges (tuition, fees, room and board) are due and payable by August 15 for the fall semester and January 1 for the spring semester.  Students cannot complete the enrollment process for the respective semesters until their balances have been satisfied.  Any balance unpaid by the above due dates is subject to an interest charge of one percent of the outstanding balance.

Other charges billed throughout the year are due within 30 days of the date of the statement.  Any balance unpaid after 30 days is subject to an interest charge of one percent of the outstanding balance.

Where do I send my payment?

We hope that you will try the online payment feature of the Wesleyan E-Billing system, but if you decide to send a paper check to pay your bill, please send it (along with the payment stub) to our lockbox in Hartford.  The address is printed on the bill that you can download and print from the E-Billing website.

What if I order my check payments through an on-line banking service?

We hope that you will try the online payment feature of the Wesleyan E-Billing system.  Alternatively, if you choose to make payments using a different online banking service, please direct your checks to the Student Accounts Office at 237 High Street, Middletown, CT 06459.  This is our preferred address for payments not accompanied by the stub from the paper copy of your bill.

What if my payment needs special handling?

If you are mailing a scholarship or loan check, or one check for multiple students, please send it to the Student Accounts Office at 237 High Street, Middletown, CT 06459.

What is the address for delivery services, such as FedEx and UPS?

Overnight payments should be sent to Wesleyan University, Student Accounts Office, 237 High Street, Middletown, CT 06459.

Can I send payments via wire transfer?

Yes, although we do not receive that information until 24 to 48 hours after the transaction.  Please contact us directly at student-accounts@wesleyan.edu for bank information and wiring instructions.

Can I pay by credit card?

No, the University does not accept credit card payments for undergraduate or graduate accounts.

How is the Monthly Payment Plan (MPP) credited to my account?

We do not apply payments on a month-by-month basis, but rather credit your account each semester for the full amount of your plan for that period. In effect, that means that we are giving you credit ahead of time for payments that you have not yet made but will make each month.

Payments for miscellaneous monthly charges that appear on the bill and that are not included in your MPP should be sent directly to the student’s account by any of the payment methods listed above.

What if a payment does not appear on my statement?

We may have received the check after the statement was generated; please contact the office for confirmation.  If it appears that we did not receive a payment that you sent, please contact your bank to determine if the check has been cashed.  If so, please send us a copy of the front and back of the cancelled check so we can research the matter.  Also, please remember that your E-Bill is a "snapshot in time" as of the date of that bill.  Subsequent payments will appear on your next E-Bill.

What happens if my check is returned?

Our bank will automatically re-deposit all returned checks before they return the checks to our office.  There is a $25 penalty if a check is returned.  The University may also require, at its discretion, that all future payments be made by cashier’s check.

Bill Notification

How do I get my bill?  Can more than one person have access to my bill?

An e-mail notification will be sent from the Student Accounts Office to all students and their authorized payers whenever a new statement is generated.  The students’ notification will be sent to their Wesleyan e-mail address; notifications to Authorized Payers will be sent to the e-mail address(es) set up in their online profiles.

The bill can be easily printed from the E-Billing system using Adobe Acrobat Reader.  If you do not already have this application installed on your desktop, please click on the following icon:

What if I want a paper bill?

Wesleyan has designated E-Billing as the official system for distributing Student Accounts statements.  If a student or other person responsible for paying the bills has a specific reason for being unable to use the E-Billing system, the student may apply to receive paper bills by submitting a Paper Bill Request Form, available online at www.wesleyan.edu/finance/financeDept/student/ebillpaperbillrequest.htm .

Can I have my E-Bill sent to my personal e-mail account instead of my Wesleyan e-mail account?

In the E-Billing system, students (and Authorized Payers) also have the option to add a secondary e-mail address for E-Bill notification by updating their User Preferences.  Once a second email address is entered and saved, notification will be sent to both addresses.

Financial Aid

Why is my financial aid not showing on my bill?

This means either that the Financial Aid Office does not have all of the documents required to prepare your package, or that your application has recently become complete and is currently being processed.  Please contact that office for information.

Why isn’t my work-study listed on my bill?

Federal work-study is paid based upon the number of hours worked.  Since it is a paycheck that goes directly to the student, it cannot be deducted from the balance due.

Meal Plans and Health Insurance

How do I change my meal plan?

Please contact the WesCard Office (see link at left) before the change deadline at the beginning of the semester.  (That office can advise you of the exact date for each semester.)  Additional points can be added to your plan at any time during the semester.

How can I obtain proof of enrollment for insurance purposes?

Please visit the Registrar’s Office web site at www.wesleyan.edu/registrar/enrollmentprocess.ctt  On that site, you can either complete the request form online or download a paper copy that you can complete and mail to the Registrar’s Office.