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Copiers

Bob Moreland is Wesleyan's 
Copier Service Technician

Please call Ikon Customer Service at (888) 456-6457 for your copier service needs.  Give the dispatcher your copier ID#, located on the front of the copier. 
The dispatcher will contact Bob to arrange a service call.

Ikon Office Solutions is our current vendor for copiers.  If you have any questions on the options below, please contact our Account Manager, Mark Almeida at (860) 368-6546 or mark.almeida@ricoh-usa.com.

We are pleased to inform you that we have a dedicated technician: 

Bob Moreland (on site) Black & White copier:  cell (860) 234-0937

Please do not place service calls directly to the technician.

There are two ways in which to place a service call or order supplies (toner, staples):

Option A: Call 888 456-6457

For Service choose option 2 then press 0 to speak to a customer service representative.
            You will need to provide the equipment ID found on the Ikon sticker.

For Supplies choose option 3 then press 0 to speak to a customer service representative.
            You will need to provide the equipment ID found on the Ikon sticker.

Option B: Web ordering:

For service and supplies go to: 

https://www.myricoh.com/OA_HTML/ibeCAcdLogin.jsp


Complete the online form then click submit.  You will receive an email confirmation on your service call.

Click on Register and fill in the information for steps 1 and 2.  You only need to complete the registration process once. The next time you log on you will use your email address and password you created when you registered.

NOTE: Click on Order contracted Supplies:

  Supplies (toner & staples) are included in our maintenance contract.