Frequently Asked Questions About Davison Health Center

1. Should I schedule an appointment?

   Yes, our Health Center is an appointment-based practice, like your home MD office. Appointments are available Monday-Thursday 9am-6:30pm,  Friday 9am-4:30pm.  Please phone 860-685-2470 to schedule an appointment. The Health Center is open Saturday from 12 noon-4pm and is for urgent care walk-in's.
    

2. Can I be seen without an appointment?

   We will always see you without an appointment in an urgent situation. You will be assessed by an RN who will schedule appropriate care. Always alert the front office staff if you are having difficulty breathing or bleeding.
    

3. Does it matter if I am late for my appointment?

   Absolutely! If you arrive late, you may be asked to reschedule. We ask that you arrive ten minutes before your scheduled appointment so that you can complete paperwork and register. That way, you and we will be on time and you will not have to wait.
    

4. Do I need to cancel my appointment if I cannot keep it?

   Yes. If you cannot keep an appointment, please call well ahead of time so we can offer this appointment to another student. You can even call us after we are closed and leave a message. After hours, call 860-685-2470 and select option 1.  Failure to cancel an appointment within 24 hours may result in a $10 no show fee, which is billed directly to your student account.
    

5. What if I am sick and can’t get to the Health Center on my own?

   A student living on campus can call Public Safety 860-685-2345 and ask to be transported to the Health Center. We can arrange for transportation from the Health Center at the completion of your visit.
    

6. How do I get to medical appointments off campus?
   
   The Office of Transportation Services provides a medical transportation shuttle for $20 roundtrip, billed directly to a student's account.  Health Center staff can assist students arrange for services.  Please note that a minimum of 48 hours is needed for local transportation order to confirm pickup location and time.

7. Can I call and talk with someone about a health question or issue or concern?

   Yes. Our healthcare team of doctors and nurses is available to speak with about any health related questions and concerns.
   
   

8. What if it’s after the Health Center closes and I feel sick?

   Call the Health Center @ 860-685-2470 and listen carefully to the message. By pressing 2 and leaving a message with your name, phone number, and reason for your call, the Health Center physician on call will be automatically paged and call you back quickly (usually within 15-20 minutes). You must, however, be sure to leave your name and phone number and stay by your phone after calling!  We also offer an online Self-Care Guide that provides information on the most common student health issues and when to know if a call to the Doc is necessary.
    

9. If I think I only have a cold, is there anything I can do besides see a Doctor?

   Yes. You can visit the Health Center and pick up a Self-Care Cold Kit that includes common over the counter medicine, cough drops and other goodies to help relieve some of your cold symptoms or call and speak with a nurse who can help determine your need for an in-person visit.
    

10. What if I need medication?
    
    The Health Center stocks a variety of prescription and over-the-counter medications.  Some are without cost and other are dispensed lower than retail outlets.  You can always request a prescription be filled at a local pharmacy.  It's your choice.  Please talk with your provider about options.

11. Who will know if I visit the Health Center?

    Your visits to the Health Center are strictly confidential. We cannot release information without your written consent. If you are over 18 years of age, we cannot share information even with your parents. If you miss class due to appointments at the Health Center you can sign a release of information form to allow a professor information about date of visit. Specific details of your visit will not be released unless specified by student.
    

12. Does the University have insurance requirements?

    Yes.  All students are required to show proof of private insurance or enroll in the university-sponsored ANNUALLY even if the information has not changed from previous year.  To show proof of insurance (waive) or enroll you must go online and complete the appropriate forms at www.gallagherkoster.com .  Online is the only acceptable form of proof or enrollment. 
     

13. Is Insurance need for Health Center visits?

    Visits to the Davison Health Center are free as part of paid tuition.  Most diagnostic tests are covered by insurance and tests sent to outside laboratories are billed directly from the facility providing the service (i.e. Quest Labs).  Tests provided at the Health Center will be billed to a student's account and a "walk-out" statement of services can be provided for submission to insurance companies for reimbursement paid directly to subscriber (patient, parent or guardian).