Cyrus is an email server developed by Carnegie-Mellon, who has generously donated it for the world to use. We are using it to replace the components of our current mail system which are used for email access - Qualcomm's popper and University of Washington's uw-imapd.

The email access programs we currently use have been around a long time and have limitations, specifically in regards to performance and available features. Cyrus allows us to speed up mail considerably and will allow us to  offer a variety of new tools.   You will also have a larger email quota on the new system.

The new mail system does not allow certain characters in mailbox names.  If your mailbox contained any of the characters shown below, the system will replace each one with an underscore ( _ ).

These characters are {    }  !   .   /   %   *   ^

All of your mail should have been transferred.   If you logged in before the transfer was complete, some of your messages would not yet be present - you should wait a little while and check again.  If it is past the time indicated in your notification and mail still appears to be missing, please contact ITS Operations at x4100.

What about mail that was sent to me during the migration?

The system checks to see if additional mail was sent to you during the transfer process and will deliver it to your new Inbox.

What happened to Pine?

Contact ITS Operations at x 4100 and they will assist you in retrieving your files.

If you use a POP mail program such as Outlook or Eudora, when you access your email all messages are downloaded to your computer.   As your email program downloads messages it keeps track of which ones have been downloaded.    In the process of moving your email to the new system, the identifier for each message changed so your email program does not recognize the messages it has already downloaded and it brings them down a second time.  This will only happen the first time you check your email after the migration.     Simply sort on size or subject and delete the duplicates.