HELPFUL REFERENCES
TIPSHEETS
All lab consultants must know the
tipsheets like the back of
their hand. Even if you can't memorize all the information, you
must at least be so familiar with it, you know where to zero in
to look for answers to common lab problems.
Printer jams and Changing
Toner
Let us know if you have
any suggestions for additional information to be included in
this list (labtraining @ wesleyan.edu).
FREQUENTLY
ASKED QUESTIONS
If you have any
suggestions for additional questions, feel free to email
labtraining @ wesleyan.edu.
Q: For which aspects of
training will I get paid by clocking in?
A: Please clock in during these aspects of training:
- Class modules
- Final Evaluation
- Any additional work that
you volunteer for, assigned by an IMS staff or student manager.
Please email labtraining @ wesleyan.edu as soon as you clock out
with the name of the person who assigned those hours.
Please do not
clock in during these aspects of training:
- Reviewing class notes and
getting ready for a class.
- Preparing for the final
evaluation.
Note: You clock in when you come to
class using a computer in the classroom where the class module is held.
You clock out before you leave.
Q: I was unable to (or
forgot to) clock in during my class! What
should I do to get paid?
A: Email labtraining @ wesleyan.edu and follow the
instructions we give you.
Q: When should
timesheets be submitted?
A: At the end of your very last shift of the week.
Payroll is very strict about timesheets being submitted
punctually.
Q: What if a non student/faculty (someone without login id to the
Wesfiles server) needs to print something? What should we do?
A: People who are not part of the Wesleyan Community (students,
staff, faculty and families) are not allowed to use the Public
Labs to print, play games, read email, etc. Residents of
Middletown for example, are not entitled to use Wesleyan computing
labs. Russel Library, downtown, does have computers they can use.
Exceptions:
We will like to make exceptions
for people associated in some way with Wesleyan, who need to
print. You can print for them using your account and email us to reimburse you. Here
are examples of exceptions:
- Wesleyan Board of Trustees: the trustees meet a number of times a
year and may need to print in the labs -- by all means do
everything you can to expedite!
- Visiting scholars
- Visiting friends
of Wesleyan students (their friends should print for them)
- Pre-frosh and parents of
pre-frosh. Please help when you
can. We would hope the same courtesy would be extended to you if
you were visiting another university. The above exceptions have in
common that they are usually one-time events. Use your discretion.
Q: People who are writing theses have come up to me and said that
their theses is too large to place on their Wesfiles account. What's
the alternative if they don't have a zip disk or drive at home?
A:
If senior thesis writes need more space on their home directory
(Dragon account), tell them that they can get this space by
writing an email to:
operations@wesleyan.edu.
Also, try to please extend tender loving care to thesis writers
during March and April. Many are feeling stressed out and may seem
a little rude. I'm sure this is unintentional, and your
understanding will be appreciated.
Q: Is it appropriate to help lab users install non-wesleyan software
(such as Audio Galaxy) on the lab computers when they for example
need to get music for projects?
A:
You can help install any legally licensed software that has not
been banned according to ITS policy. Keep in mind (and inform
user) that the software will not be available after the computer
is assimilated or ghosted. If you feel that the software is
generally useful, you should send us an email.
That said, Audio Galaxy is another cup of tea, it should not be
left on lab computers because it is a resource drain.
Last updated: August 2008.
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