AT&T U-verse

Wesleyan has entered into an agreement with AT&T to provide video services to common area televisions throughout the campus as well as data services to the woodframe houses.  Students may elect to have video packages from AT&T in their rooms and residences as well.  AT&T's system is called U-verse. There are multiple programming options that include High Definition. The AT&T U-Verse site has information about channel line-ups and programming options. (When prompted for a zip code, enter 06459)

Order Television Service

To order U-verse television service, call 860-685-4499 and leave a message with your name and how best to reach you.

Students do not need to bring a television to campus to take advantage of this service.  If you prefer, you may watch the TV channels on your laptop.  If your computer is not already equipped with a TV tuner card, you may purchase one for approximately $50.  The set top box provides a connection directly to the laptop's tuner card. 

Service and Support

Support for television and internet services is handled differently.

To Get Support for U-verse Television Service:

Online:

U-Verse technical web site: http://helpme.att.net - Pick option 3

This will bring you to the U-verse self support site. Troubleshoot U-verse issues by typing in the subject matter in question.

By Phone: 

For live 24 X 7 support call 1-800-288-2020 and say "U-Verse tech support"

To Get Support for U-verse Internet Service:

By Phone:

Call the help desk at x4000 to report a problem.

By Email:

If the help desk is closed, email uverse_support@wesleyan.edu.  Please provide complete information regarding your address, location within the house, and if the problem is wired, wireless or both. 

Wesleyan ITS is the point of contact for U-Verse Internet service issues. If a service call needs to be placed to AT&T, ITS will place the call.

Billing Problems

For problems with billing statements, call 860-685-4499.