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Desktop Support Specialists

DSS are highly qualified computer professionals whose mission, together with the rest of the ITS staff, is to deliver timely, reliable, and expert service to Wesleyan computer users. Academic departments are currently assigned an individual Desktop Support Specialist.  Administrative departments are supported by the Administrative Helpdesk.  The Academic Desktop Support Team is comprised of Shawn Hill and Jim Kamm.  In December 2014, ITS is actively engaged in a search for an available position in Natural Sciences and Math. The Administrative Desktop Support Team is comprised of Ben Jackson, Joe Rich, and Jerry Maguda. The departments the Academic Desktop Support Specialists serve are listed below.  Administrative Departments may call 860-685-4777 or for service.

Faculty and staff may submit incidents and questions via service.wesleyan.edu.  All routing of incidents takes place automatically to the appropriate support person. 

For more information about the services we provide, please review our Desktop Support Policies.

Shawn Hill
860-685-2817
Jim Kamm
860-685-3926
Available
(temporary coverage provided by the name listed)
African American Studies
Art and Art History
Asian Languages and Lit
Center for the Arts
Cinema Archives
Dance
Davison Art Center
East Asian Studies
Film Studies
German
International Studies
Music
RLL
Russian
Theater 

 

 

Anthropology
Archaeology
Center for the Americas
Center for the Humanities
Classical Studies
College of the Environment
College of Letters
College of Social Studies
Economics
English
FGSS
Government
History
Medieval Studies
Philosophy
Psychology
Religion
Science in Society
Sociology
Writing Program 
Astronomy - Jim Kamm
Biology - Joe Rich
Chemistry - Shawn Hill
E&ES - Shawn Hill
Math and Computer Science - Ben Jackson
MB&B - Ben Jackson
Physics - Jim Kamm

Administrative Support
860-685-4777

Administrative Offices
Center for Creative Youth
Freeman Athletic Center
Green Street Arts Center
Olin Library/Science Library
Physical Education
Upward Bound
Wasch Center