Desktop Support Specialists
DSS are highly qualified computer professionals whose mission, together with the rest of the ITS staff, is to deliver timely, reliable, and expert service to Wesleyan computer users. Academic departments are currently assigned an individual Desktop Support Specialist. Administrative departments are supported by the Administrative Helpdesk. The Academic Desktop Support Team is comprised of Shawn Hill and Jim Kamm. In December 2014, ITS is actively engaged in a search for an available position in Natural Sciences and Math. The Administrative Desktop Support Team is comprised of Ben Jackson, Joe Rich, and Jerry Maguda. The departments the Academic Desktop Support Specialists serve are listed below. Administrative Departments may call 860-685-4777 or for service.
Faculty and staff may submit incidents and questions via service.wesleyan.edu. All routing of incidents takes place automatically to the appropriate support person.
For more information about the services we provide, please review our Desktop Support Policies.