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System Maintenance
System
maintenance is critical to keeping systems running smoothly and
preventing unplanned disruptions. ITS handles maintenance in the
following ways:
Tuesday Morning Downtimes
Tuesday mornings between 5:00 and 7:00 am, ITS backs up core systems databases.
This disrupts main systems including EPortfolio and Moodle.
Additionally, ITS attempts to complete other maintenance tasks that fit
into that window as needed.
Quarterly Maintenance
Four times a year, October (fall break), January, March (spring break), and
July, ITS performs major systems maintenance on one or more Saturdays.
The nature of the maintenance varies as does the amount of disruption.
ITS will announce the affected systems approximately 2 weeks prior via a
community email, Facebook, Twitter and status notifications on the main
login page. Should a scheduled maintenance become extended, additional
information is provided to the community via Twitter and Facebook,
using email only if needed.
Individual Systems
Occasionally,an update will occur during business hours when the disruption is
minimal and the benefits of doing so outweigh those of completing an
update in off hours. In these cases, affected users are notified.
Examples of this kind of maintenance include EMS and Cascade.
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