You have a right to expect to be able to conduct the business associated with your enrollment at a given institution in the same manner as you do you other personal business transactions.

Colleges and universities should provide a business environment that prepares students for the future. Moreover, the extent to which you will engage in lifelong distance learning activities after graduation will depend on the convenience with which you are able to conduct the business activities associated with enrollment.

The extent to which such student services are accessible online is a reflection of the level of technical sophistication of the administration and of the priority the administration places on technology.