BIG HUGS, BIG RESULTS: Jack Mitchell '61, speaks with Wesleyan staff and faculty at the Inn at Middletown on February 7 in the Wesleyan Room during a meeting sponsored by University Relations. Mitchell, the CEO of specialty stores Mitchells of Westport and Richards of Greenwich is the author of "Hug Your Customers," a book that highlights ways businesses can adapt an "over-the-top service" philosophy to attract great staff, lower marketing costs and maintain higher gross margins and long-term revenues. (Photo by Olivia Bartlett)