Frequently Asked Questions
- When can I start sending packages for my arrival in the Fall?
You can start sending packages to arrive the last full week of August. Due to space limitations, packages arriving prior to that will be returned.
- How should my friends and family send packages? What if I need something right away?
We recommend sending packages to students using FedEx and UPS. Wesleyan has an excellent relationship with both companies. They make regular stops on campus for pick up and delivery throughout the day.
If you need something right away we recommend that you send by FedEx. We do not recommend using the Express Mail service from the United States Postal Service. We pick up mail from the post office once per day. If your package hasn't arrived by the time we pick up it will not be picked up and processed until the following business day.
- What are your hours?
Our Semester hours are:
Semester Hours of Operation M-F 7:30AM - 4:30 PM Service Window Hours M-F 11:00AM - 3:00 PM Package Window Hours M-F 9AM - 4:30 PM
Our Summer hours are:
Summer Hours of Operation M-F 7:30AM - 4:00 PM Service Window Hours M-F Noon - 3:00 PM Package Window Hours M-F 9AM - 4:00 PM
- Where are you located?
We are located in the Usdan Campus Center in the heart of campus.
To pick up a package go to the package pick up window on the lower level. Take the main elevator down to B level. The package window is diagonally across from the elevator.
To check your mailbox go to the main level. Student mailboxes are located near the west entrance, nearest to the Fayerweather Building.
To buy stamps or send packages and letters go to the Service Window on the main level and follow the signs to the post office. We are located next to the student mailboxes, near the west entrance, nearest to the Fayerweather Building.
- I received an email letting me know that I have a package. Where do I go to pick it up?
All packages are available for pick up at the package pick up window on the lower level. Take the main elevator down to B level. The package window is diagonally across from the elevator.
- I received an email letting me know that I have a package but I don't understand some of the terms used.
Term What it means SB Small Box MB Medium Box LB Large Box SPEV Small Padded Envelope B23 Room B23 is located on the basement level of the Usdan Campus Center and is used for overflow storage. LL All packages are available on the Lower Level Express Wall Express, Overnight and Priority envelopes are on the Lower Level on the Express Wall.
- How are UPS and FedEx packages delivered?
Letters and packages should be addressed to your Wes Box. This is different than a P.O. box.
Wes Box (your box #)
45 Wyllys Ave.
Middletown, CT 06459
Letters and small packages will be placed directly in your Wes Box. Larger packages and overnight envelopes will be available at the downstairs package pick up window. You will rceive an email as soon as it is ready for pick up.
- I tracked my package and it said it arrived today but I haven't received an email. Is my package here?
When tracking packages please keep in mind that we receive and process thousands of letters and hundreds of packages each day. This takes time! UPS and FedEx packages that have been signed for are in the building but have not been processed yet. We will send an email as soon as your package is ready for pick up.
United States Postal Express Envelopes and delivery confirmations will say "Received in Middletown" when it has arrived at the Middletown Post Office. We pick up from the Middletown Post Office once in the morning. If the package was not ready at that time we will not pick it up until the following business day. In this case the tracking will say "Delivery Attempted, No one was available."
- How do I find my mailbox box number and my combination?
Log into your student portfolio. On the right hand side in the Bucket labeled Enrollment Status is a link called Enrollment Holds & Addresses. Click on this link. When the site opens click on the Personal-Data link and your Wes Box address and combination is listed under Mailing Address on this page.
- I thought our Wes Box was the same every year. Why did some students change Wes Boxes this year?
Wesleyan recently expanded the number of students admitted. This caused us to adjust the locations of a few student mailboxes to keep class year locations consistent. Students that were effected by this have been notified by email. If you would like to confirm your Wes Box log into your student portfolio. On the right hand side in the Bucket labeled Enrollment Status is a link called Enrollment Holds & Addresses. Click on this link. When the site opens click on the Personal-Data link. Your Wes Box address is listed under Mailing Address on this page.
- What do I do if my mailbox won't open or close?
Please email us for assistance with a broken mailbox. Please specify your box number and combination.
- What do I do if I think a package has been lost?
Please email us for assistance finding a lost package. Please provide as much specific information as possible, including any tracking information.
- What forms of payment do you accept?
You may pay for postage and shipping with your student account, Middletown Cash, cash or check made payable to Wesleyan University. Student accounts cannot be charged during the summer. Seniors may not pay by student account after the second half of the spring semester.
- Does it cost anything to use campus mail?
You do not have to pay postage for on-campus mail. To send mail to another student on campus, address it with their name and their Wes Box and place it in the campus mail in the lobby.
- I have a mailing for a student event or group that I would like to send to students. How do I go about it?
You will need to provide volunteers to place your mailing in the students boxes. They will need to sign in at the service window. If preparing a mailing for all students, plan to make 3200 copies. An all student mailing will take you approximately 3 hours to accomplish. If planning to mail to one class year plan for 800 pieces. This should take approximately 1 hour.
- Suspicious Mail: How can I tell and what do I do?
What should make me suspect a piece of mail?
- It's unexpected or from someone you don't know.
- It's addressed to someone no longer at your address.
- It's handwritten and has no return address or bears one that you can't confirm is legitimate.
- It's lopsided or lumpy in appearance.
- It's sealed with excessive amounts of tape.
- It's marked with restrictive endorsements such as "Personal" or "Confidential."
- It has excessive postage.
What should I do with a suspicious piece of mail?
- Don't handle a letter or package that you suspect is contaminated.
- Don't shake it, bump it, or sniff it.
- Wash your hands thoroughly with soap and water.
- Notify local law enforcement authorities.
- How do I submit a stamp order?
To place an order for stamps, click here and submit the completed form as indicated.
- How do I use the University Postal Permit Imprint account for Non-Profit or First-Class Permit Imprint mailings?
To use the University postal permit please email Allen Alonzo.