Frequently Asked Questions

Last updated on Tuesday, June 30, 2020 at 3:00 p.m.

Information about Campus

  • How is Wesleyan maintaining its facilities to prevent the spread of the coronavirus?
    All touchable surfaces in campus buildings are cleaned daily with the use of disinfectant in bathrooms, locker rooms, classrooms, door handles, and door push points. During peak times of illness, like flu season, disinfectant is used in other spaces as well. Extra measures are taken to disinfect rooms in the Davison Health Center, and large gathering areas on campus.

Information about Working Remotely

  • Where can staff obtain information about IT needs while working remotely?
    Most Wesleyan IT services and resources are available from off-campus, but you may have to do some pre-planning to take advantage of them. ITS has compiled resources for "Teaching, Learning, and Working Remotely."

    Faculty and staff requests for support are most efficiently handled via submitting a request through ServiceNow. This ensures that your request is routed to and addressed by the appropriate ITS professional as quickly as possible. During regular business hours, Mondays-Fridays, 8:30 a.m.-4:30 p.m. EDT, ITS professional Desktop Support Specialists (DSS) can be contacted at the following telephone numbers: 

    Administrative Division:

    Ben Jackson: 860-685-2103

    Keith Stebbins: 860-685-2319

    Division 1:

    Julian Goldfield: 860-685-2817

    Division 2:

    Zeyad Abdulkareem: 860-685-3082

    Division 3 and Cabinet:

    Rob Stickles: 860-685-2505

    If someone is not immediately available to answer your call, please leave a message with your name, contact information, and a brief description of your issue. Your call will be returned as soon as possible. With the increased demand, we cannot guarantee quick responses to individual emails. 

Information Regarding Illness and Health Care

  • Does Wesleyan’s Cigna health plan cover testing and treatment of COVID-19?

    Wesleyan has included testing (including antibody testing) for COVID-19 as a preventive benefit, when doctor-recommended, therefore, it will be covered in full (waiving co-pays, deductibles, and co-insurance). This benefit will cover the test kit for patients who meet CDC guidelines for testing and who receive the testing at an authorized LabCorp or Quest location. Please note that although prior authorization is not required, a health care provider must order the test, so please contact your primary care provider, an urgent care center, or either of Cigna’s telemedicine providers if you believe you have contracted the illness to arrange for testing. You will not be able to receive testing if you go to LabCorp or Quest without a doctor’s order for the test.  

    Effective immediately, Wesleyan is covering COVID-19 treatment with no cost to covered members through July 31, 2020, in all three of our health plans including the High Deductible Plan.   

    Please refer here for plan details.

  • Will Cigna allow early refills of medication due to the coronavirus crisis?
    Current conditions do not call for Cigna to enact early refills, but they are monitoring the situation closely and will update their information and policy should the need arise. If you have any questions or concerns about an individual situation, Cigna pharmacists are available 24/7 at 1-800-244-6224.
  • What other benefit changes are allowed due to the pandemic?

    If you have had a qualifying life status event due to a HIPAA special enrollment event, the 30 day deadline to notify Wesleyan has been extended to 60 days past the lifting of the national emergency declaration.  Those events that qualify as a special enrollment are:

     Loss of eligibility for other coverage - Employees and dependents who decline coverage due to other health coverage and then lose eligibility or employer contributions have special enrollment rights. For example, an employee who turns down health benefits for herself and her family because the family already has coverage through her spouse's plan can request special enrollment for her family in Wesleyan’s plan.

      Certain life events - Employees, spouses, and new dependents are permitted to special enroll because of marriage, birth, adoption, or placement for adoption.

    Proof of the qualifying event is required, as well as a completed enrollment form.

    Extra time is also being given for participants and their dependents to meet certain deadlines affecting COBRA continuation coverage, filing claims for benefits, appeals of denied claims, and external review of certain claims.  Please contact with any questions regarding these extended deadlines.

Information about Taking Leave

Information about Student Workers

  • What is happening with student workers who are no longer on campus?

    Departments that had employed students may continue to do so if the nature of the work lends itself to remote work and you can adequately supervise the student employees while remote.

    Please submit time for your student employees only to the extent the time has been actually worked.

    For students that had received work-study awards as part of their financial aid package, if they are unable to continue their jobs remotely, they will continue to receive a weekly payment calculated as the average weekly earnings they earned during the spring semester. These payments will continue for the remainder of the semester or until the student has met the maximum allocations in their financial aid award.

Information about Retirement Accounts and Finances

  • Will Wesleyan allow employees to take money out of their retirement plans if they are affected by COVID, per provisions in the CARES Act?

    Yes, Wesleyan will participate in these provisions of the CARES Act. If you are eligible, there are two opportunities to access funds through the SRA plan if you are affected by COVID-19.

    1. You may be eligible to take a hardship withdrawal of up to $100,000 through December 31, 2020, without the 20% mandatory federal tax withholding or 10% early withdrawal penalty. While the 20% withholding will not be taken from distributions, you will have the option to add withholding if you want.  Distributions will be subject to taxation, and you will have the option to pay taxes due over a three-year period. We suggest you consult with your personal tax advisor.

    The Act also allows you to reinvest withdrawn funds within three years regardless of that year’s contribution limit, making it easier to replace the amount of your distribution in your retirement account.

    1. You may be eligible to take a loan from your TIAA SRA account. The maximum loan amount is being increased from 50% of your vested account balance to 100% through September 23, 2020.  Please note that for TIAA Collateral loans, you must maintain 100% collateral in TIAA Traditional. As a result, TIAA cannot pay up to 100% of the vested account balance.

    To discuss a hardship withdrawal or taking a loan from your account, contact TIAA at 1-800-842-2776.

    If you have assets with Wesleyan’s former providers, Vanguard, Dreyfus and Scudder, please reach out to those providers directly at the customer service number on your statement.

    Dreyfus 800-695-7526

    Vanguard 877-893-5426

    Scudder – 800-645-6561

  • How does the CARES Act determine if one is affected by COVID-19?
    Eligibility for the pension provisions considers if you, your spouse, or dependent have been diagnosed with COVID-19 using a CDC approved test or if you are experiencing adverse financial consequences as a result of COVID-19 (either you are quarantined, you or your family member has been furloughed, laid off or your hours reduced, you or your family member cannot work due to lack of childcare).

Information Related to the Hiring and Compensation Freeze