Frequently Asked Questions

Last updated on Friday, April 3, 2020 at 10 a.m.

Information about Campus

  • How is Wesleyan maintaining its facilities to prevent the spread of the coronavirus?
    All touchable surfaces in campus buildings are cleaned daily with the use of disinfectant in bathrooms, locker rooms, classrooms, door handles, and door push points. During peak times of illness, like flu season, disinfectant is used in other spaces as well. Extra measures are taken to disinfect rooms in the Davison Health Center, and large gathering areas on campus.

Information about Working Remotely

  • What is the guidance on remote work?
    The majority of staff are now working remotely with the exception of those needed on campus to maintain campus operations and to support the small number of students who remain in residence halls. Supervisors and remote staff should maintain contact regarding work expectations while still providing the flexibility needed for staff to address other priorities (i.e., caring for family, children home from school).
  • Where can staff obtain information about IT needs while working remotely?
    Most Wesleyan IT services and resources are available from off-campus, but you may have to do some pre-planning to take advantage of them. ITS has compiled resources for "Teaching, Learning, and Working Remotely."

    Faculty and staff requests for support are most efficiently handled via submitting a request through ServiceNow. This ensures that your request is routed to and addressed by the appropriate ITS professional as quickly as possible. During regular business hours, Mondays-Fridays, 8:30 a.m.-4:30 p.m. EDT, ITS professional Desktop Support Specialists (DSS) can be contacted at the following telephone numbers: 

    Administrative Division:

    Ben Jackson: 860-685-2103

    Keith Stebbins: 860-685-2319

    Division 1:

    Julian Goldfield: 860-685-2817

    Division 2:

    Zeyad Abdulkareem: 860-685-3082

    Division 3 and Cabinet:

    Rob Stickles: 860-685-2505

    If someone is not immediately available to answer your call, please leave a message with your name, contact information, and a brief description of your issue. Your call will be returned as soon as possible. With the increased demand, we cannot guarantee quick responses to individual emails. 

Information in Case of Illness

  • Does Wesleyan’s Cigna health plan cover testing and treatment for COVID-19?

    Wesleyan will include testing for COVID-19 as a preventive benefit, when doctor-recommended, therefore, it will be covered in full (waiving co-pays, deductibles, and co-insurance). This benefit will cover the test kit for patients who meet CDC guidelines for testing and who receive the testing at an authorized LabCorp or Quest location. Please note: Although prior authorization is not required, a health care provider must order the test, so please contact your primary care provider, an urgent care center, or either of Cigna’s telemedicine providers if you believe you have contracted the illness to arrange for testing. You will not be able to receive testing if you go to LabCorp or Quest without a doctor’s order for the test. Please note: Results are generally available in three to four days. 

    Effective immediately, Cigna will also waive customers’ out-of-pocket costs for COVID-19 testing-related visits with in-network providers, whether at a doctor’s office, urgent care clinic, emergency room, or via telehealth, through May 31, 2020. 
    For individuals diagnosed with COVID-19, Cigna will ensure all patients receive the treatment they need, and it will be covered according to Wesleyan’s plans similar to any other infectious condition such as influenza.  Please refer to for plan details. 

  • Will Cigna allow early refills of medication due to the coronavirus crisis?
    Current conditions do not call for Cigna to enact early refills, but they are monitoring the situation closely and will update their information and policy should the need arise. If you have any questions or concerns about an individual situation, Cigna pharmacists are available 24/7 at 1-800-244-6224.

Information about Taking Leave

Information about Student Workers

  • What is happening with student workers who are no longer on campus?

    Departments that had employed students may continue to do so if the nature of the work lends itself to remote work and you can adequately supervise the student employees while remote.

    Please submit time for your student employees only to the extent the time has been actually worked.

    For students that had received work-study awards as part of their financial aid package, if they are unable to continue their jobs remotely, they will continue to receive a weekly payment calculated as the average weekly earnings they earned during the spring semester. These payments will continue for the remainder of the semester or until the student has met the maximum allocations in their financial aid award.