Teaching, Learning and Working Remotely

updated 08/28/2020

Most Wesleyan IT services and resources are available from off-campus, but you may have to do some pre-planning to take advantage of them. 

Faculty and Staff requests for support are most efficiently handled via submitting a request through ServiceNow. This ensures that your request is routed to and addressed by the appropriate ITS professional as quickly as possible. During regular business hours, M-F 8:30AM-4:30PM EDT, ITS professional Desktop Support Specialists (DSS) can be contacted at the following telephone numbers: 

Administrative Division:

Ben Jackson:(860)685-2103

Keith Stebbins:(860)685-2319

Division 1:

Julian Goldfield: (860)685-2817

 

Division 2:

Zeyad Abdulkareem:(860)685-3082

 

Division 3 and Cabinet:

Rob Stickles:       (860)685-2505

If someone is not immediately available to answer your call, please leave a message with your name, contact information, and a brief description of your issue. Your call will be returned as soon as possible. With the increased demand, we cannot guarantee quick responses to individual emails. 

Fall 2020 Student Support: The ITS Student HelpDesk is available to assist students with IT related questions and issues:

  • Telephone Support (860) 685-4000: Mon. - Thur. 8:30AM – 10:00PM; Fri. 8:30AM - 5:00PM; Sat. Closed; Sun. 6:00PM - 10:00PM
  • Walk-in Support, Exley Science Center 1st Floor Lobby:  Mon. - Thur. 8:30AM – 10:00PM; Fri. 8:30AM - 5:00PM; Sat. Closed; Sun. 6:00PM - 10:00PM
  • Student Online Chat Support: 10:00AM – 4:00PM - Monday - Friday
  • Submit a ticket by clicking Report an Issue - Anytime

 Latest Zoom updates and release note are available here.

  • Information for Faculty

    Teaching Tools

    Hardware Request for Teaching: To submit a request for consideration, please complete this form. 

    For more information, as well as advice on strategies, for teaching continuity, please consult the teaching continuity website, a resource developed jointly by CPI and Academic Technology.

    We have created a Microsoft Team for every class this semester. Microsoft Teams is part of the Office 365 suite of tools, which every faculty and student have access to through their WesPortal. For those unfamiliar with Microsoft Teams, we suggest viewing the LinkedIn Learning course, Microsoft Teams Essential Training, particularly parts 4 and 5.

    VPN

    VPN is NOT required for the majority of Wesleyan resources, including MyApps. VPN is required to access Dragon/mapped network drives, Microsoft Remote Desktop, and WesPortal apps that access PeopleSoft HR. 

    Information for how to install a VPN client on your Mac is available here. Information for how to install a VPN client on your Windows machine is available here.

    Video-Conferencing

    All faculty have a Pro license of Zoom. Please consult the recordings of workshops held in spring 2020. Additional resources are available through Zoom Help Center. Login to Wesleyan's Zoom here. 

    ITS Support

    ITS is maximizing user support throughout the department.

    Requests for support are most efficiently handled via submitting a request through ServiceNow. This ensures that your request is routed to and addressed by the appropriate ITS professional as quickly as possible. During regular business hours, M-F 8:30AM-4:30PM EDT, ITS professional Desktop Support Specialists (DSS) can be contacted at their office telephone numbers.

    If someone is not immediately available to answer your call, please leave a message with your name, contact information, and a brief description of your issue. Your call will be returned as soon as possible. 

    With the increased demand, we cannot guarantee quick responses to individual emails. 

    Internet Access

    As long as the service that you are obtaining will provide you with “2 Mbps up/down” (2 Megabits per second of bandwidth for uploading and downloading), you should have no issues participating in Zoom. Faculty can test their home internet speeds at: https://www.speedtest.net/

    If you have just one source (one wireless router) for your WiFi network in your house, you may find that the WiFi signal weakens the farther away you are from the wireless router. This deprecation in service may also be augmented by multiple people with multiple devices relying on the signal. One way to mitigate this is to create a mesh network in your house. A mesh network is a group of devices that act as a single Wi-Fi network; so there are multiple sources of Wi-Fi around your house, instead of just a single router. These additional Wi-Fi sources are called points. Depending on the size of your house, you may only need one additional point or several. Examples of mesh networks include Google Nest, or you can purchase individual points like from Netgear.

  • Information for Students
    Software for Students

    Students should consult the ITS software page for titles already available for students. Some software titles are being made available without purchase by their manufacturers in response to the global coronavirus (COVID-19) emergency. Please consult the list ITS is maintaining for more information.

    In addition, Wesleyan provides many applications and software titles via a virtual application environment called MyApps. You can run these applications on your personal device without having to install it locally. A complete list of software available on MyApps is available here. Please note, applications on MyApps run on either a Windows or Mac, even if the application is Windows-only based.

    VPN

    Dragon requires VPN to access from off-campus. Information for how to install a VPN client on your Mac is available here. Information for how to install a VPN client on your Windows machine is available here.

    Video-Conferencing

    All students have a Pro license of Zoom. Please consult the Zoom Quickstart Guide for Students we developed, in addition to the recordings of workshops held in spring 2020. Additional resources are available through Zoom Help Center. Login to Wesleyan's Zoom here. 

    All students have access to Google Meet in their Wesleyan Google environment. For more information, please click here

    Microsoft Office 365

    All students have access to the full Microsoft Office suite including Teams.  Login to the Office365 portal with your Wesleyan username and password.

    Internet Access

    As long as the service that you are obtaining will provide you with “2 Mbps up/down” (2 Megabits per second of bandwidth for uploading and downloading), you should have no issues participating in Zoom. Students can test their home internet speeds at: https://www.speedtest.net/

    Student ITS Support

    Having IT issues or need assistance with IT services?

    The ITS Student HelpDesk is available to assist students with IT related questions and issues:

    • Telephone Support (860) 685-4000: Mon. - Thur. 8:30AM – 10:00PM; Fri. 8:30AM - 5:00PM; Sat. Closed; Sun. 6:00PM - 10:00PM
    • Walk-in Support, Exley Science Center 1st Floor Lobby:  Mon. - Thur. 8:30AM – 10:00PM; Fri. 8:30AM - 5:00PM; Sat. Closed; Sun. 6:00PM - 10:00PM
    • Student Online Chat Support: 10:00AM – 4:00PM - Monday - Friday
    • Submit a ticket by clicking Report an Issue - Anytime
  • Information for Staff

    Most Wesleyan IT services and resources are available from off-campus via an internet connection, but you may have to do some pre-planning to take advantage of them.  

    Basic equipment for remote work:

    • Computer (desktop or laptop)
      • This can be a home computer, as most Wesleyan IT services and resources are accessible through a web browser
    • Internet access 
    • Telephone (mobile or landline)

    • Computer - laptops include webcams already.  Staff who have home computers are encourged to use their home computers if they are able to support work needs.  Office365 includes the ability to dowload and install Office on up to 5 personal devices.  Login to Office365 portal with your Wesleyan username and password. Click on the Install Office button on the upper right. Refer to Working Remotely with Microsoft Teams for guidance on using Teams. 
      • For staff who do not have a home computer and do not have a Wesleyan issued laptop, you are encouraged to bring your desktop home with you.  Since most PC desktops do not have wireless built in, ITS will provide you with a USB wireless adapter.  Please contact ITS through https://service.wesleyan.edu and submit your request or call ext. 4000. 
    • Phone - instructions on transferring a Wesleyan extension to a home or cell phone can be found here. 
    • VPN -  VPN is NOT required for the majority of Wesleyan resources.  VPN is required to access Dragon/mapped network drives, Microsoft Remote Desktop and WesPortal apps that access PeopleSoft HR. PC Information, Mac Information
    • Access to files - Office 365, Google Drive, and Wesfiles are all available without VPN.  Mapped drives/Dragon will require VPN to access.  Since VPN performance may vary with usage and home connectivity speeds, we recommend copying files as much as possible to cloud based solutions (One Drive/Teams/Sharepoint, Google Drive).  Quick links to all these services are available in WesPortal.

    Web Conferencing/Teams/Zoom

    For working remotely and internal communication, we recommend staff use Microsoft Office 365/Teams.  Zoom is being reserved as much as possible for instructional use.  However, if you have need to meet with non-Wesleyan individuals, Zoom is available.  For Wesleyan staff unfamiliar with Microsoft Teams, Microsoft offers a collection of training videos here.  We also suggest viewing the LinkedIn Learning course, Microsoft Teams Essential Training. Refer to Working Remotely with Microsoft Teams for guidance on using Teams. 

    Assistance for working with Zoom:

    IT Support 

    ITS is maximizing user support throughout the department.

    Requests for support are most efficiently handled via submitting a request through ServiceNow. This ensures that your request is routed to and addressed by the appropriate ITS professional as quickly as possible. During regular business hours, M-F 8:30AM-4:30PM EDT, ITS professional Desktop Support Specialists (DSS) can be contacted at their office telephone numbers.

    If someone is not immediately available to answer your call, please leave a message with your name, contact information, and a brief description of your issue. Your call will be returned as soon as possible. 

    With the increased demand, we cannot guarantee quick responses to individual emails. 

    Internet Access at Home

    Xfinity service
    There is an Xfinity store at 814 Washington St in Middletown (by the Big Lots).  You can purchase a broadband connection and rent the necessary equipment from them.  The Internet connection that provides 100 Mbps for downloading and 5 Mbps for uploading will allow you to participate in Zoom meetings and other high bandwidth uses.  The service is listed at $40/month before taxes and fees.  The hours of the store are listed 11AM-6PM every day except Sunday, when they close at 5PM.
     
    Personal hotspots / “Mi-fi”
    All cellular providers (AT&T, Verizon, Sprint, etc) provide personal hotspots that use cellular signals to provide broadband.  You can reach out to your cell phone company to learn more about this option.  As you might expect, there has recently been a surge in demand for these devices, and many providers have little/no stock currently available.  If you are able to obtain a Mi-fi device and an accompanying plan, the device should provide sufficient bandwidth to participate in Zoom meetings so long as you are in an area that receives a cellular wireless signal.
     
    Other providers (Frontier, etc)
    There are other providers who you can investigate.  As long as the service that you are obtaining will provide you with “2 Mbps up/down” (2 Megabits per second of bandwidth for uploading and downloading), you should have no issues participating in Zoom.  Zoom has functionality to automatically decrease video resolution when less bandwidth is available.  In an extremely low bandwidth scenario, Zoom will turn off the video features and only serve as an audio call which should only require 100kbps (100 kilobits per second – equivalent to 0.1Mbps).