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AT&T U-Verse 

Ordering Service

To order U-verse television service, call the AT&T call center at 866-299-6824 8:00 AM to 8:00PM Central Time Monday-Friday and 8:00AM - 4:00PM Central Time on Saturday.  You may also go online to http://www.att.com/uverse.  Note that to place your order for service online, you will need the exact street address of your residence.  Click here to look up the street address for your residence. 

Installations occur on certain days depending on your exact address. Check here for the days that installation is available at your residence.

Students do not need to bring a television to campus to take advantage of this service.  If you prefer, you may watch the TV channels on your laptop.  If your computer is not already equipped with a TV tuner card, you may purchase one through Cardinal Technology Center.  The set top box provides a connection directly to the laptop's tuner card. You will need to have the equipment at time of installation. 

For specific questions about AT&T service, call 860-685-4499 and speak to Marie Bosson.   

Service and Support

Support for television and internet services is handled differently.

To Get Support for U-verse Television Service:

Online:

U-Verse technical web site: http://helpme.att.net - Pick option 3

This will bring you to the U-verse self support site. Troubleshoot U-verse issues by typing in the subject matter in question.

By Phone: 

For live 24 X 7 support call 1-800-288-2020 and say "U-Verse tech support"

To Get Support for U-verse Internet Service:

By Phone:

Call the help desk at x4000 to report a problem.

By Email:

Create a ticket with Helpdesk by emailing helpdesk@wesleyan.edu.  Provide the address of your house and any details regarding the problem.  You should hear from HelpDesk within 2-3 days of reporting the issue.  If you do not hear within 3 days of reporting the issue, please escalate by emailing woodframehelp@wesleyan.edu.  

Wesleyan ITS is the point of contact for U-Verse Internet service issues. If a service call needs to be placed to AT&T, ITS will place the call.

TV Billing Problems

For problems with billing statements, call 860-685-4499.