Faculty/Staff FAQs


    In order to get your ID card you need to send your first name, last name, Wesleyan ID number, building you work in along with a 2" x 2" jpg photograph to wescard@wesleyan.edu

    Once your card has been produced, you will be emailed during normal business hours listed on the WesCard home page to pick it up.


    In order to get your ID card you need to send your first name, last name, Wesleyan ID number, building you work in along with a 2" x 2" jpg photograph to wescard@wesleyan.edu

    Once your card has been produced, you will be emailed during normal business hours listed on the WesCard home page to pick it up.


    Your WesCard gives you access to Olin Library using the bar code on the front of the card and access to the Freeman Athletic Center, the Meditation Room in the basement of the Chapel and Exley Science Center through a proximity chip on the inside of the card. If you add Middletown Cash, it is available for use via the magnetic stripe on the back of the card.  
    If you lose your WesCard and you have declining balance points or any funds in your Middletown Cash account, go to the eAccounts page on the WesCard website through your WesPortal and deactivate your card which will prevent unauthorized usage. In order to receive a replacement card, you must email the  WesCard Office at wescard@wesleyan.edu . It is also necessary to inform the office that you have deactivated your card in order to have it reactivated for continued usage.
    To add money to your Middletown Cash account, please go to the eAccounts page on the WesCard website through your WesPortal to make a deposit. Please remember that only American Express, Master Card,Visa and Discover  credit cards are accepted.  The minimum deposit using a credit card is $ 5.00. You may not use a Debit Card to deposit on-line.  You may also deposit any amount with a check payable to Wesleyan University WesCard by either mailing or coming to the WesCard Office.
    Middletown Cash can be used at all Bon Appetit Dining Venues including Weshop, R J Julia Bookstore, Story and Soil at R J Julia Bookstore, Red & Black Cafe, WesWings, Star + Crescent Eating Club, Chique Chaque, Wesleyan Station to purchase mailing supplies, R J Julia Campus Store at USDAN, vending machines on campus, and Espwesso Cafe. Middletown Cash can also be used at several downtown merchants.  Please check below for a complete list of participating Middletown merchants.
    Avella's ,CVS(Main St Ext), Domino's, Story and Soil at RJ Julia Bookstore, It's Only Natural Market, Mondo,Moonlight Sushi Bar and Grill,  and Perk On Main, Sliders Bar and grill, Sweet Harmony Cafe and Wings Over Middletown.Please visit the WesCard website under Middletown Cash Merchnat Listing often for the continually updated list as more vendors are added throughout the academic year.
    Middletown Cash follows you for as long as you are employed at the University.

    You must present your own WesCard in order to purchase products or services. The WesCard can be used at all participating locations on and off campus. The WesCard is the property of Wesleyan University and is non-transferable. The WesCard may be deactivated and retained by a Wesleyan University official when presented by any cardholder making inappropriate or illegal use of it. Misuse, alteration or destruction of the WesCard may result in disciplinary action. Restitution is required for overdrafts on any account resulting from off-line transactions. No interest or other earnings will be paid to the cardholder or credited by Wesleyan University.

    It is not necessary to obtain a new card each semester. In order to receive a WesCard you must present a valid form of photo identification at the time of application (driver's license etc.). Your card should be carried at all times and must be presented to University officials upon request.

    Middletown Cash
    Middletown Cash enables you to use your WesCard at all participating debit locations on and off campus. Dollars on this account are deposited at your discretion. Once the account is opened, any balance on the account will carry over from semester to semester as long as you are affiliated with Wesleyan University. No funds may be transferred from one cardholder's Middletown Cash account to another cardholder's Middletown Cash account.

    The WesCard Magnetic Stripe is encoded with information that allows the user access to on-campus dining facilities as part of the Campus Meal Plan. The stripe is also separately encoded with information that allows the user to create a cash pool (The Middletown Cash Program) for use at participating on-campus and off-campus merchants.

    When you graduate, withdraw or terminate employment, the balance on your account will be refunded to you less an administrative fee of twenty-five dollars ($25.00). No refunds will be made prior to graduation, withdrawal and/or employment termination.

    When using the WesCard for Meal Plan access or to access Middletown Cash, the WesCard must be presented at the time of purchase and shall be the only means of accessing the cardholder account. No funds may be transferred from Middletown Cash to the required Meal Plan or vice versa.

    Lost or stolen cards
     must be reported to the WesCard Office during regular business hours at 685-5300 or 685-2345 (Public Safety) after business hours, or https://wesleyan-sp.transactcampus.com/eaccounts/anonymoushome.aspx 24 hours a day. Once reported as lost or stolen, the card will be deactivated and a new card will be issued. Only one WesCard per cardholder may be valid at any time. Cardholder is responsible for any loss due to lost or stolen cards.

    Privacy Disclosure Account Informed to Third Parties:
    The University will disclose information to third parties only (1) in order to comply with subpoenas, court orders or other applicable legal requirement, or (2) if the account holder gives written permission.

    Documentation of Account Activity: the cardholder can request a receipt at the time of purchase if the point of sale terminal is equipped to provide a receipt. Some locations are not capable of providing receipts.

    The remaining balance in the cardholder's Middletown Cash program is displayed at every point of sale terminal each time the account is accessed. The cashier, at any location accepting Middletown Cash, may be asked to verify an account balance. 

    Insuffcient Funds/Off line Transactions/Negative Balances:

    Under normal conditions the cardholder will not be able to overdraw his/her account. If under certain unusual circumstances, an insufficient funds condition might occur, it is the responsibility of the cardholder to provide restitution. If the condition is not cleared the insufficient funds amount will remain negative and unusable and the University will seek recovery from the cardholder.


    Error Resolution Procedures:
    As soon as the cardholder believes there is a discrepancy or would like more information, the WesCard Office should be contacted. The communication must include: (1) the cardholder name and Wesleyan University Identification number; (2) a description of the transaction in question and the discrepancy; (3) the dollar amount of the transaction.

    The WesCard Office will inform the cardholder of the results of the investigation within 10 business days after notification from the cardholder and will correct any error promptly. If more time is required, however, the WesCard Office may take up to 45 days to review the discrepancy. If the additional 45 days are required, the WesCard Office will credit the cardholder during the time it takes to complete the review. If the WesCard Office decides that there was no error, the cardholder will receive a written explanation within three business days after completion of the account review. The cardholder may request copies of documentation used in the review.

    Additional Terms:
    Student acknowledges that by depositing money with the student card office and by designating such money to be available for the university card program, student authorizes the university to provide Transact Inc. with specific information regarding the student including name, address, email, etc. (collectively, the "Student Information") promoting the card program and providing student with information and offerings of products and services.

    Inactive Accounts: Accounts inactive 12 months or more may be closed and the account balance will become property of Wesleyan University.

    Change of Terms:
    The University may change any term or part of these policies by sending a written notice to the cardholder at least 30 days before change is to become effective. The use of the Debit Account of the WesCard on or after the effective date of change means that the participant accepts and agrees to the change. The University may apply any such change to the outstanding balance of the Middletown Cash account on the effective date of the change of terms and to new charges after the date.

    Damaged Cards:
    Cards damaged, unreadable or lost will be replaced for a fee of $20.00.