ITS Helpdesk

The ITS Helpdesk is the primary initial point of contact for Wesleyan University faculty, staff, and students seeking assistance with ITS delivered services and support. Staffed by Weselyen students, the Helpdesk provides a full range of technical services and support to undergraduate students. This includes assistance with software support and hardware support for student-owned computers and other devices.  Working in conjunction with Cardinal Technology Services, students can address all of their technical needs on campus. The Helpdesk also provides support for wireless internet issues in Wesleyan-owned, on-campus housing.

In support of Wesleyan faculty and staff, the ITS Helpdesk:

  • Answers the ITS Helpdesk phone line or returns voicemail calls within ten minutes.
  • Provides first level contact resolution whenever possible.
  • Collects information and escalates IT requests to the appropriate ITS professional for timely resolution.

Having IT issues or need assistance with IT services?

Call us at (860) 685-4000 or come see us at the Helpdesk (Exley 143) during the following times:

  • Monday - Thursday 8:30AM - 10PM
  • Friday 8:30AM - 5PM
  • Saturday Closed
  • Sunday 6PM - 10PM

Submit a ticket by clicking Report an Issue.  

 

Frequently Requested Information

Connecting your Game Console to the Wesleyan Network

Connecting iOS to Airwes

Physical Theft Protection

  • Wesleyan recommends that all students install some form of physical theft protection software or location tracking for their devices, or turn on included software like Apple's Find My Mac.
  • Our recommendation is to install Prey Anti Theft, a free application for Windows, Mac, Linux, Android, and iOS devices. This will allow you to track your device's location, report it as missing, gather information about connections or location route or running programs, send an instant message to the thief, play a loud sound, lock the computer, take a screenshot, or even snap a discreet picture of the suspect with the device's camera.

Devices that cannot connect to encrypted wireless

Printing

  • Wesleyan does not support personal wireless printers in dorms. If you bring a printer to campus, you must connect it to your computer with a cable.
  • You can print to any of the lab printers located across campus from your personal computer using the campus printing system called Pharos. You can install the client following instructions for Windows and Mac.

Adware on Mac Browsers

VPN

Setting up Mac Mail with Wesleyan Google Email