ITS Helpdesk
Staffed by Wesleyan students working in conjunction with ITS professional staff, the ITS Helpdesk is the primary initial point of contact for Wesleyan University faculty, staff, and students seeking assistance with ITS delivered services and support.
In service of Wesleyan faculty and staff, the ITS Helpdesk:
- Answers the ITS Helpdesk phone line or returns voicemail calls within ten minutes during operational hours.
- Provides immediate assistance and resolves your issue during your initial call whenever possible.
- Collects information, submits an IT request for you, and escalates the requests to the appropriate ITS professional for timely resolution.
In support of students, the ITS Helpdesk provides a full range of technical services and support to include:
- Assistance with software support and hardware support for student-owned computers and other devices.
- Support for wireless internet issues in Wesleyan-owned, on-campus housing.
- Campus print, scan, and copy instruction.
Through the ITS Helpdesk, the Cardinal Technology Service Center, and the Cardinal Tech Campus Store students can address all of their technical needs on campus.
Fall 2020 Student Support: The ITS Student HelpDesk is available to assist students with IT related questions and issues:
- Telephone Support (860) 685-4000: Mon. - Thur. 8:30AM – 10:00PM; Fri. 8:30AM - 5:00PM; Sat. Closed; Sun. 6:00PM - 10:00PM
- Walk-in Support, Exley Science Center 1st Floor Lobby: Mon. - Thur. 8:30AM – 10:00PM; Fri. 8:30AM - 5:00PM; Sat. Closed; Sun. 6:00PM - 10:00PM
- Student Online Chat Support: 10:00AM – 4:00PM - Monday - Friday
- Submit a ticket by clicking Report an Issue - Anytime
Frequently Requested Information
Connecting your Game Console to the Wesleyan Network
- Wesleyan recommends that all students install some form of physical theft protection software or location tracking for their devices, or turn on included software like Apple's Find My Mac.
- Our recommendation is to install Prey Anti Theft, a free application for Windows, Mac, Linux, Android, and iOS devices. This will allow you to track your device's location, report it as missing, gather information about connections or location route or running programs, send an instant message to the thief, play a loud sound, lock the computer, take a screenshot, or even snap a discreet picture of the suspect with the device's camera.
Devices that cannot connect to encrypted wireless
Printing
- Wesleyan does not support personal wireless printers in dorms. If you bring a printer to campus, you must connect it to your computer with a cable.
- You can print to any of the lab printers located across campus from your personal computer using the campus printing system called Pharos. You can install the client following instructions for Windows and Mac.
Setting up Mac Mail with Wesleyan Google Email