ITS Student Helpdesk

The Student Helpdesk is a student run and managed operation that provides all technical services and support to undergraduate students.  This includes assistance with software support and hardware support for student-owned computers and other devices.  Working in conjunction with Cardinal Technology Services, students have access to having all of their technical needs met on campus.

The Helpdesk also provides support for wireless and wired Internet issues in Wesleyan-owned, on-campus housing.

Having issues with your computer?

Come see us at the Helpdesk (Exley 143) between the following times:

  • Monday - Thursday 10AM - 10PM
  • Friday 10AM - 5PM
  • Sunday 7PM - 10PM

Call us on our number at (860) 685-4000.

Submit a ticket by clicking Report an Issue.  

 

Frequently Requested Information

Connecting your Game Console to the Wesleyan Network

Connecting iOS to Airwes

Physical Theft Protection

  • Wesleyan recommends that all students install some form of physical theft protection software or location tracking for their devices, or turn on included software like Apple's Find My Mac.
  • Our recommendation is to install Prey Anti Theft, a free application for Windows, Mac, Linux, Android, and iOS devices. This will allow you to track your device's location, report it as missing, gather information about connections or location route or running programs, send an instant message to the thief, play a loud sound, lock the computer, take a screenshot, or even snap a discreet picture of the suspect with the device's camera.

Devices that cannot connect to encrypted wireless

Printing

  • Wesleyan does not support personal wireless printers in dorms. If you bring a printer to campus, you must connect it to your computer with a cable.
  • You can print to any of the lab printers located across campus from your personal computer using the campus printing system called Pharos. You can install the client following instructions for Windows and Mac.

Adware on Mac Browsers

VPN

Setting up Mac Mail with Wesleyan Google Email