Desktop Support Specialists

DSS are highly qualified computer professionals whose mission, together with the rest of the ITS staff, is to deliver timely, reliable, and expert service to Wesleyan computer users. Desktop support specialists are designated as lead providers for academic areas. There are desktop support specialists designated to provide support for administrative departments as well.  

All Desktop Support Specialists work as a team.  You can reach any Desktop Support Specialist by calling 860-685-4777. 

For more detailed information about the services we provide, please review our Desktop Support Policies.

Julian Goldfield Zeyad Abdulkareem Zeyad Abdulkareem
African American Studies
Art and Art History
Center for the Arts
Center for East Asian Studies
Center for Global Studies
Center for the Humanities
Cinema Archives
Dance
Davison Art Center
Eastern European Studies
Film Studies
German
Music
Philosophy
RLL
Theater
Anthropology
Archaeology
Center for the Americas
Center for Jewish Studies
Center for the Study of Public Life
Classical Studies
College of the Environment
College of Letters
College of Social Studies
Economics
English
FGSS
Government
History
Medieval Studies
Psychology
Religion
Science in Society
Sociology
Writing Program
Astronomy
Biology
Chemistry
E&ES
Math and Computer Science
MB&B
Physics

Keith Stebbins

Administrative Offices
Center for Creative Youth
Freeman Athletic Center
Green Street Arts Center
Olin Library/Science Library
Physical Education
Upward Bound
Wasch Center

 

Desktop Backup/Restore

ITS provides desktop backup services to faculty and staff using a program called CrashPlan. Crashplan works to backup data whether the user is on or off campus.

Files in the users Documents/My Documents folders and any other data stored required by the user is included in the backup.  Desktop Support Specialists work with individuals when setting up the backup to ensure all relevant data is included.  Deleted files are recoverable for 30 days beyond deletion. Beyond 30 days, deleted files are no longer retrievable.  The Desktop Backup of Personal Data section of the Desktop Computer Support Policy addresses issues related to data ineligible for backing up on the University system.