Frequently Asked Questions
  • Can I register multiple vehicles? How do I do so?
    you can register multiple vehicles to one hang tag.  When you are on the Vehicle page, click on “Save”
    after you finish entering your first vehicles information.  Then click on “Add New Vehicle”, fill out the
    info on the 2nd vehicle and then click “Save”.  When all vehicles are entered, click “Save” again
    and then click “Continue”.
  • I forgot to add a vehicle or need to change/update/correct information that has already been submitted. What do I do?

    Email with Registration Update and your name as the Subject. 

    If you are adding a vehicle, we will need the same info on the vehicle as you filled out online:  Make, Model, State, Plate #, Plate Type, Color and Year.  Type is optional and we will add you as the Owner. 

    If you need to change/update/correct information, put the correct info in the email body and we will update the information in the Registration database. 

    If you put the incorrect address (ie home address or WesBox instead of your campus address), we will take care of it as we enter the info into the database since we use that address information to determine where you will be parking and verify it.

  • How do I know when my Permit is ready? Do I need to pick it up?

    Faculty, staff and grad student permits will be mailed to your campus department.  Undergrad students, guests, visitors, vendors and contractors can pick up their permits at 208 High Street (Public Safety) 24/7 once they are completed.  

    Students, we will be posting on the website what permits are ready by the day that you registered for the next few weeks until we get caught up. 

    We have had an incredible response to the online registration system (almost 800 registrations in less than a weeks time!) and we are working as fast as we can to get the permits completed and ready to be picked up or mailed out.  Once we are fully caught up with the initial registrations, we expect permits to be ready in 48 hours and students can stop by to pick them up at that point.

  • I am having trouble registering online. What can I do?
    We are having a computer set up in our lobby in the very near future so people can stop in and register in our lobby.  This way the Dispatcher can help if there are any issues or questions.
  • When does ticketing start?
    Ticketing will start on Sept. 14, 2017.  From Sept. 1st to the 13th, we will be issuing Warning Notices to vehicles that are in violation or do not have the new permit yet.  We experienced a delay from our printer for some of the permit materials, so if you have registered and have not received your permit, you can disregard the notice if it’s for having an expired registration.
  • I have special parking needs due to work, medical or other conditions. What do I do?
    There should be a Notes/Comments field that you can fill out when registering where you can indicate what you need.  Also, you can email and explain what you are looking for.    The new system allows for us to input any special notes into the registration database so we can figure out a solution that works for everyone.  Please note that this process takes a little bit longer as we will reach out to you to come up with a plan before we send the permit out, but the process is delayed until we work out the access needed.  We will work with you if you receive tickets while waiting for the permit.