Student Accounts Frequently Asked Questions

Reactivating Campus

Payment Information

  • When is my payment due?
    Standard semester charges (tuition, fees, residential comprehensive fee) are due and payable within 30 days of the July and January statement dates. Other charges are billed throughout the year and are also due within 30 days. Students cannot complete the enrollment process for the respective semesters until their balances have been satisfied.  Any balance unpaid after the due date is subject to a $200 late payment penalty.
  • Where do I send my payment?
    We strongly encourage payments be made electronically via logging into your student account. If you must mail payment please send it to Wesleyan University - Student Accounts Office, 237 High Street, Middletown, CT  06459. Be sure to reference the student's name and Wesleyan ID number on the front of the check.  Please note that U.S. mail can take up to 10 days to reach the office.
  • What if I order my check payments through an on-line banking service?
    We strongly encourage payments be made electronically via logging into your student account. Alternatively, if you choose to make payments using a different online banking service, please direct your checks to Wesleyan University - Student Accounts Office at 237 High Street, Middletown, CT 06459.  Be sure to reference the student name and Wesleyan ID number on the memo line. Please keep in mind that your bank will send a paper check rather than send payment by EFT and that U.S. mail can take 10 days to reach the office.
  • What if my payment needs special handling?
    If you are mailing a scholarship or loan check, or one check for multiple students, please send it to Wesleyan University - Student Accounts OfficeStudent Accounts Office at 237 High Street, Middletown, CT 06459.  Be sure to identify the student(s) by name and Wes ID.  If sending one check for multiple students, the exact amount to be applied to each student's account must be indicated.
  • How is the Monthly Payment Plan credited to my account?
    • Pending credit is applied to your account for the full semester amount of your plan. Plan payments will be applied to your account and the pending credit decreased accordingly.

      Remember to view your online student account periodically along with the monthly Wesleyan e-billing statements. There may be miscellaneous charges (ex. laser printing) not covered by the plan that must be paid.

  • What happens if my check is returned?
    Our bank will automatically re-deposit all returned checks before they return the checks to our office. There is a $30 fee if a check is returned. The University may also require, at its discretion, that all future payments be made by cashier's check.
  • How do I opt out of the Green Fund Fee?
    You may opt out of this charge each semester from the time the charge appears on your account through the end of drop/add.  To opt out click on the link within the Offices & Services>Financial Aid & Student Accounts section of WesPortal.

E-Bill

  • How do I get my bill? Can more than one person have access to my bill?
    An e-mail notification will be sent to all students and their Authorized Users whenever a new statement is generated. The students' notification will be sent to their Wesleyan e-mail address; notifications to Authorized Users will be sent to the e-mail address(es) set up in their online profiles. All users are encouraged to set up the email account to accept mail from wesleyan.edu.
  • What if I want a paper bill?
    Wesleyan has designated E-Billing as the official system for distributing Student Accounts statements. Please login at any time to access your student account and view your account summary. Once logged on, select the "Account Activity" tab to view up-to-date account activity by term and to generate custom account statements by term or date range.
  • How do I access my account history (i.e., view prior e-bills)?
    Login to your student account and click on the "Statements" tab to select the bill you wish to view/print. Be sure to turn off pop-up blockers. Select the "Account Activity" tab to view up-to-date account activity by term and to generate custom account statements by term or date range.

Financial Aid

  • Why is my financial aid not showing on my bill?
    This means either that the Financial Aid Office does not have all of the documents required to prepare your package, or that your application has recently become complete and is currently being processed.  Please review you application status via SIMON in the Offices & Services>Financial Aid & Student Accounts section of WesPortal.
  • Why isn't my work-study listed on my bill?
    Federal work-study is paid based upon the number of hours worked. Since it is a paycheck that goes directly to the student, it cannot be deducted from the balance due.

Meal Plans and Health Insurance

  • How do I change my meal plan?
    Please see the WesCard Office website regarding changes and change deadlines for meal plans.  Additional points can be added to your plan at any time during the academic year up to the last of classes of the second semester.  These points will be billed to your student account.