Returning to Campus

• I am not living on campus. Will my Food and Housing be adjusted?
  Students who will be living off-campus will receive an adjustment to their Food and Housing charge for housing (and meal plan, if applicable) once their status is known. 

• While awaiting a decision on my financial aid request for reconsideration, will my enrollment be at risk if I am unable to make payment by the semester due date?

  Positive results from a financial aid request for reconsideration cannot be guaranteed. Arrangements must be made to make payment by the due date.

Payment Information

• When is my payment due?
  Standard semester charges (tuition, fees, food and housing) are due and payable within 30 days of the July and January E-Bill notifications dates. Other charges are billed throughout the year and are also due within 30 days. Students cannot complete the enrollment process for the respective semesters until their balances have been satisfied. Any balance unpaid after the due date is subject to Wesleyan's billing and due date policy and a $200 late payment penalty.

• Where do I send my payment?
  To avoid mailing delays entirely, we encourage students/families to pay via our online payment portal by logging into your student account, which is processed immediately and confirms receipt right away. 
  

  If payment must be mailed, to ensure your payment arrives on time, we strongly recommend the following:

  • Send via UPS or FedEx. These carriers provide reliable delivery timelines and tracking as standard, and are our preferred method for mailed payments.
  • If you must use USPS, send your payment via Priority Mail with tracking. Do not use standard First-Class Mail, as these items are not prioritized and delivery times can be highly unpredictable.

  Mailing Address:

  Wesleyan University
  Attn: Student Accounts Office
  237 High Street
  Middletown, CT 06459

  Please plan accordingly:
  Mailed payments should be sent well in advance of the payment due date to account for transit time. We recommend retaining your tracking number until you've confirmed the payment has been received and processed by our office.

  Wesleyan University has experienced significant, ongoing delays with tuition payments sent via standard USPS mail. In some cases, payments have taken 3–5 weeks to arrive, and others have been lost or returned to sender entirely. Based on guidance from USPS, mail sent without tracking or without a Priority Mail designation is not prioritized for delivery and may be delayed indefinitely.

• What if I order my check payments through an on-line banking service?
  To avoid mailing delays entirely, we encourage students/families to pay via our online payment portal by logging into your student account, which is processed immediately and confirms receipt right away. 
  

  If payment must be mailed, to ensure your payment arrives on time, we strongly recommend the following:

  • Send via UPS or FedEx. These carriers provide reliable delivery timelines and tracking as standard, and are our preferred method for mailed payments.
  • If you must use USPS, send your payment via Priority Mail with tracking. Do not use standard First-Class Mail, as these items are not prioritized and delivery times can be highly unpredictable.

  Mailing Address:

  Wesleyan University
  Attn: Student Accounts Office
  237 High Street
  Middletown, CT 06459

  Please plan accordingly:
  Mailed payments should be sent well in advance of the payment due date to account for transit time. We recommend retaining your tracking number until you've confirmed the payment has been received and processed by our office.

  Wesleyan University has experienced significant, ongoing delays with tuition payments sent via standard USPS mail. In some cases, payments have taken 3–5 weeks to arrive, and others have been lost or returned to sender entirely. Based on guidance from USPS, mail sent without tracking or without a Priority Mail designation is not prioritized for delivery and may be delayed indefinitely.

• What if my payment needs special handling?

  If you are mailing a scholarship or loan check, or one check for multiple students, be sure to identify the student(s) by name and Wes ID. If sending one check for multiple students, the exact amount to be applied to each student's account must be indicated.

  If payment must be mailed, to ensure your payment arrives on time, we strongly recommend the following:

  • Send via UPS or FedEx. These carriers provide reliable delivery timelines and tracking as standard, and are our preferred method for mailed payments.
  • If you must use USPS, send your payment via Priority Mail with tracking. Do not use standard First-Class Mail, as these items are not prioritized and delivery times can be highly unpredictable.

  Mailing Address:

  Wesleyan University
  Attn: Student Accounts Office
  237 High Street
  Middletown, CT 06459

  Please plan accordingly:
  Mailed payments should be sent well in advance of the payment due date to account for transit time. We recommend retaining your tracking number until you've confirmed the payment has been received and processed by our office.

  Wesleyan University has experienced significant, ongoing delays with tuition payments sent via standard USPS mail. In some cases, payments have taken 3–5 weeks to arrive, and others have been lost or returned to sender entirely. Based on guidance from USPS, mail sent without tracking or without a Priority Mail designation is not prioritized for delivery and may be delayed indefinitely.

• What is the address for delivery services, such as FedEx and UPS?

  To avoid mailing delays entirely, we encourage students/families to pay via our online payment portal by logging into your student account, which is processed immediately and confirms receipt right away. 

  If payment must be mailed, to ensure your payment arrives on time, we strongly recommend the following:

  • Send via UPS or FedEx. These carriers provide reliable delivery timelines and tracking as standard, and are our preferred method for mailed payments.
  • If you must use USPS, send your payment via Priority Mail with tracking. Do not use standard First-Class Mail, as these items are not prioritized and delivery times can be highly unpredictable.

  Mailing Address:

  Wesleyan University
  Attn: Student Accounts Office
  237 High Street
  Middletown, CT 06459

  Please plan accordingly:
  Mailed payments should be sent well in advance of the payment due date to account for transit time. We recommend retaining your tracking number until you've confirmed the payment has been received and processed by our office.

  Wesleyan University has experienced significant, ongoing delays with tuition payments sent via standard USPS mail. In some cases, payments have taken 3–5 weeks to arrive, and others have been lost or returned to sender entirely. Based on guidance from USPS, mail sent without tracking or without a Priority Mail designation is not prioritized for delivery and may be delayed indefinitely.

• Can I send payments via wire transfer?

  We encourage students/families to pay via our online payment portal by logging into your student account, which is processed immediately and confirms receipt right away. This includes wiring international payments.

  If there are special circumstances requiring a domestic wire transfer which cannot be sent online via ACH/E-Check, please contact the office directly at student-accounts@wesleyan.edu for our domestice wire transfer instructions.

• Can I pay by credit or debit card?
  No, the University does not accept credit or debit card payments for undergraduate or graduate accounts.

• How is the Monthly Payment Plan credited to my account?

  Pending credit is applied to your account for the full semester amount of your plan. Plan payments will be applied to your account and the pending credit decreased accordingly.

  Remember to view your online student account periodically and/or whenever E-Bill notifications are sent. There may be miscellaneous charges (ex. laser printing) not covered by the plan that must be paid.

• What if a payment does not appear on my Account Activity?
  Please confirm receipt by logging into your student account and viewing your Account Activity. If it appears that we did not receive a payment that you sent, please contact your bank to determine if the check has been cashed. If so, please send us a copy of the front and back of the canceled check so we can research the matter.

• What happens if my check is returned?
  There is a $30 fee if a check is returned. The University may also require, at its discretion, that all future payments be made by cashier's check.

• How do I opt out of the Green Fund Fee?
  You may opt out of this charge each semester from the time the charge appears on your account through the end of drop/add. The opt out request can be found in the 'Student Finances' dashboard in Workday.

E-Bill

• How do I get my bill? Can more than one person have access to my bill?
  Monthly E-Bill notifications will be emailed to all students and their Authorized Users whenever there's a balance due. The students' notification will be sent to their Wesleyan e-mail address; notifications to Authorized Users will be sent to the e-mail address(es) set up in their online profiles. All users are encouraged to set up their email account to accept mail from wesleyan.edu / no-reply@wesleyan.edu.

• What if I want a paper bill?
  Wesleyan has designated E-Billing as the official system for distributing Student Accounts statements. Please login at any time to access your student account and view your account summary. Once logged on, select the "Account Activity" tab to view up-to-date account activity by term and to generate custom account statements by term or date range.
  

• Can I have my E-Bill sent to my personal e-mail account instead of my Wesleyan e-mail account?
  Your Wesleyan email is the official email account where all Student Account communications are sent. Students notifications are sent to their Wesleyan e-mail address; notifications to Authorized Users will be sent to the e-mail address(es) set up in their online profiles. All users are encouraged to set up the email account to accept mail from wesleyan.edu.

• I want my parent to also receive the e-bill notification. What do I do?

  If you would like another person to receive e-bills and other Student Account notifications you must add them as an "Authorized User" via your online student account management portal. Once logged on select "Manage Authorized Users" from the "Actions" drop down menu (top right) and click"Add Authorized User". Click here for more information. All users are encouraged to set up their email account to accept mail from wesleyan.edu.
  

• I am an Authorized User, but I did not receive the e-bill notification?
  Be sure that your email account does not not block mail from wesleyan.edu or no-reply@wesleyan.edu. Also be sure that your email address is current by logging onto the student account management portal and reviewing your profile.
  

• I am an Authorized User having trouble logging in and I know I am using the correct password. What is the issue?
  The username and password are case sensitive. Often times the entry is incorrect because of a lowercase/uppercase mismatch. If you are unsure, visit the login page and use the Forgot Password feature.

• I cannot locate my password. What do I do?
  At the log in, select Forgot Password. A temporary password will be sent to the user's email account. Log in using the temporary password and then be sure to immediately change the password.

• Under Make Payment, Amount to Pay it lists a Payment Amount. Must I pay this amount?
  The program automatically lists the Balance Due for that specific term. You may change it to whatever amount you would like to pay at that time by highlighting the amount showing and entering your desired payment amount.

• I accidentally entered the wrong amount when I submitted the payment. Can I change it?
  There is no way to cancel a payment once it has been submitted. Please contact the Student Accounts Office at student-accounts@wesleyan.edu.

• How do I know if my payment went through?
  Once a payment has been submitted to your student account online you will receive a confirmation email. The payment will be reflected on the account while it is in process with your bank. It can take up to five business days for the bank to process your payment.

• How do I access my account history (i.e., view prior e-bills)?
  Login to your student account and click on the "Account Activity" to view itemized transactions by term. Select the "Account Activity" tab to view up-to-date account activity by term and to generate custom account statements by term or date range.

• I need an official billing statement for a third party (insurance carrier, employer, etc).
  Please login at any time to access your student account and view your account summary. Once logged on, select the "Account Activity" tab to view up-to-date account activity by term and to generate custom account statements by term or date range.

Financial Aid

• Why is my financial aid not showing on my bill?
  This means either that the Financial Aid Office does not have all of the documents required to prepare your package, or that your application has recently become complete and is currently being processed.  Please review you application status via SIMON in the Offices & Services>Financial Aid & Student Accounts section of WesPortal.

• Why isn't my work-study listed on my bill?
  Federal work-study is paid based upon the number of hours worked. Since it is a paycheck that goes directly to the student, it cannot be deducted from the balance due.

Meal Plans and Health Insurance

• How do I change my meal plan?
  Please see the WesCard Office website regarding changes and change deadlines for meal plans. Additional points can be added to your plan at any time during the academic year up to the last of classes of the second semester.  These points will be billed to your student account.

• How can I obtain proof of enrollment for insurance purposes?
  Please click here to visit the Registrar's Office web site. On that site, you can either complete the request form online or download a paper copy that you can complete and mail to the Registrar's Office.