Student Accounts Frequently Asked Questions
- When is my payment due?
Standard semester charges (tuition, fees, residential comprehensive fee) are due and payable within 30 days of the July and December statement dates. Other charges are billed nine times throughout the year and are also due within 30 days. Students cannot complete the enrollment process for the respective semesters until their balances have been satisfied. Any balance unpaid after the due date is subject to a $200 late payment penalty.
- Where do I send my payment?
We hope that you will try the online payment feature of the Student Account Center, but if you decide to send a paper check to pay your bill, please send it (along with the printed statement) to the Student Accounts Office, 237 High Street, Middletown, CT 06459. Be sure to reference the student's name and Wesleyan ID number on the front of the check. Please note that U.S. mail can take up to 10 days to reach the office.
- What if I order my check payments through an on-line banking service?
We hope that you will try the online payment feature of the Student Account Center. Alternatively, if you choose to make payments using a different online banking service, please direct your checks to the Student Accounts Office at 237 High Street, Middletown, CT 06459. Be sure to reference the student name and Wesleyan ID number on the memo line. Please keep in mind that your bank will send a paper check rather than send payment by EFT and that U.S. mail can take 10 days to reach the office.
- What if my payment needs special handling?
If you are mailing a scholarship or loan check, or one check for multiple students, please send it to the Student Accounts Office at 237 High Street, Middletown, CT 06459. Be sure to identify the student(s) by name and Wes ID. If sending one check for multiple students, the exact amount to be aplied to each student's account must be indicated.
- What is the address for delivery services, such as FedEx and UPS?
Overnight payments should be sent to Wesleyan University, Student Accounts Office, 237 High Street, Middletown, CT 06459. Please note that Priority US Mail does not come to this address. All U.S. mail is routed through the campus mailroom.
- Can I send payments via wire transfer?
The University encourages the use of Flywire for international payments. If there are special circumstances, please contact the office directly at firstname.lastname@example.org.
- Can I pay by credit or debit card?
No, the University does not accept credit or debit card payments for undergraduate or graduate accounts.
- How is the Tuition Management Systems (TMS) Monthly Payment Plan credited to my account?
Pending credit is applied to your account for the full semester amount of your plan. Plan payments will be applied to your account and the pending credit decreased accordingly.
Remember to view the monthly Wesleyan e-billing statements. There may be miscellaneous charges (ex. laser printing) not covered by the plan that must be paid.
- What if a payment does not appear on my statement?
We may have received the check after the statement was generated; please confirm receipt by clicking on "Student Account Center" within your portfolio. If it appears that we did not receive a payment that you sent, please contact your bank to determine if the check has been cashed. If so, please send us a copy of the front and back of the cancelled check so we can research the matter.
- What happens if my check is returned?
Our bank will automatically re-deposit all returned checks before they return the checks to our office. There is a $30 fee if a check is returned. The University may also require, at its discretion, that all future payments be made by cashier's check.
- How do I opt out of the Green Fund Fee?
You may opt out of this charge each semester from the time the charge appears on your account through the end of drop/add. To opt out click on the link within the Financial Information section of your portfolio.
- How do I get my bill? Can more than one person have access to my bill?
An e-mail notification will be sent from afford.com to all students and their Authorized Participants whenever a new statement is generated. The students' notification will be sent to their Wesleyan e-mail address; notifications to Authorized Participants will be sent to the e-mail address(es) set up in their online profiles. All users are encouraged to set up the email account to accept mail from wesleyan.edu and afford.com.
- What if I want a paper bill?
Wesleyan has designated E-Billing as the official system for distributing Student Accounts statements. If a student has a specific reason for being unable to use the E-Billing system, the student may apply to receive paper bills by submitting a Paper Bill Request Form, available online at www.wesleyan.edu/studentaccounts/paperbillrequest.html
- Can I have my E-Bill sent to my personal e-mail account instead of my Wesleyan e-mail account?
In the Student Account Center you can add a secondary email through "Manage Account Access". All users are encouraged to set up the email account to accept mail from wesleyan.edu and afford.com.
- I want my parent to also receive the e-bill notification. What do I do?
If you would like another person to receive the bills you must add an "Authorized Participant" (AP) in Student Account Center under "Manage Account Access". All users are encouraged to set up the email account to accept mail from wesleyan.edu and afford.com.
- I am an Authorized Participant, but I did not receive the e-bill notification?
Be sure that your email account does not not block mail from afford.com. Also be sure that your email address is current by checking your User Preferences in the Student Account Center.
- I am an Authorized Participant having trouble logging in and I know I am using the correct password. What is the issue?
The username and password are case sensitive. Often times the entry is incorrect because of a lowercase/uppercase mismatch. If you are unsure, use the Reset Password feature.
- I cannot locate my password. What do I do?
At the log in, select Reset Password. Tuition Management Systems (TMS) will send a temporary password to the user's email account. Log in using the temporary password and then be sure to immediately change the password.
- Under One-Time Payment, it lists a Payment Amount. Must I pay this amount?
The program automatically lists the amount due for that specific term. It may be different than the Total Amount Due listed on the Summary tab (ex. payment received in the fall term was actually for charges in the spring term). You may change it to whatever amount you would like to pay at that time by highlighting the amount showing and entering your desired payment amount.
- I accidentally entered the wrong amount when I submitted the payment. Can I change it?
There is no way to cancel a payment once it has been submitted.
- How do I know if my payment went through?
Once a payment has been submitted via Student Account Center you will receive a confirmation email. The payment will be reflected on the account while it is in process with your bank. It can take up to five business days for the bank to process your payment.
- How do I access my account history (i.e., view prior e-bills)?
Click on the Statement tab to select the bill you wish to view/print. Be sure to turn off pop-up blockers.
If you would prefer one running total of transactions, go to the Account Activity tab.
- I need an official billing statement for a third party (insurance carrier, employer, etc). Can I get this from Student Account Center?
Yes, after June, 2014. Click on the Statements tab to select the bill you wish to print. Be sure to turn off any pop-up blockers. In most cases, standard semester charges appear on the July and December statements.
- Why is my financial aid not showing on my bill?
This means either that the Financial Aid Office does not have all of the documents required to prepare your package, or that your application has recently become complete and is currently being processed. Please review you application status via SIMON in the Financial Information section of your Electronic Portfolio.
- Why isn't my work-study listed on my bill?
Federal work-study is paid based upon the number of hours worked. Since it is a paycheck that goes directly to the student, it cannot be deducted from the balance due.
Meal Plans and Health Insurance
- How do I change my meal plan?
Please see the WesCard Office website regarding changes and change deadlines for meal plans. Additional points can be added to your plan at any time during the academic year up to the last of classes of the second semester. These points will be billed to your student account.
- How can I obtain proof of enrollment for insurance purposes?
Please visit the Registrar's Office web site at www.wesleyan.edu/registrar/forms/enrl_cert_form.html On that site, you can either complete the request form online or download a paper copy that you can complete and mail to the Registrar's Office.