International Travel Assistance Program

Personal Travel Assistance (Employer-Paid)

Whenever you travel 100 miles or more from home for personal reasons—to another country or just another city—for less than 90 days, be sure to pack your worldwide travel assistance phone number! Travel assistance services, provided through Assist America, can help you locate hospitals, embassies, and other "unexpected" travel destinations. Just one phone call connects you and your family to medical and other important services 24 hours a day, 365 days a year.

Use your travel assistance phone number to access:

Hospital admission assistance	Transportation for a friend or family member to join a hospitalized patient	Assistance with the return of a vehicle	Referrals to Wesleyan-trained, English-speaking medical providers
Emergency medical evacuation	Care and transport of unattended minor children	Emergency message services	Legal and interpreter referrals
Prescription replacement assistance	Critical care monitoring	Emergency trauma counseling	Passport replacement assistance

Download the Assist America mobile app using reference number 01-AA-UN-762490. You can use the app to:

⦁ Call Assist America's Operation Center from anywhere in the world with the touch of a button
⦁ Access pre-trip information and country guides
⦁ Search for local pharmacies (U.S. only)
⦁ Download a membership card
⦁ View a list of services
⦁ Search for the nearest U.S. embassy

Expatriate/Extended Travel Program (Employee-Paid)

If you are traveling more than 100 miles from home for more than 90 days for personal reasons, you can purchase extended coverage through the Expatriate/Extended Program. This coverage complies with J-1 Visa Requirements.

You must be eligible for Assist America's employer-paid travel assistance
The Expatriate/Extended Program must be activated before you leave on your extended travel
Your spouse and children must be covered under the Wesleyan medical plan to be eligible

The Expatriate/Extended Program is available for an annual fee of $80 per individual or $120 per family. This program period coincides with the effective dates of your insurance policy, regardless of when you enroll. The program is not prorated.

To register, complete the enrollment form on the Assist America website at www.assistamerica.com/Expatriate and enter your Assist America reference number (01-AA-UN-762490) to activate the program. The annual fee must be paid in full at the time of enrollment.

If you have questions regarding the Expatriate/Extended Program, please call 1-800-872-1414.

U.S. Domestic Business Travel Assistance

Assist America will also cover U.S. Domestic Business Travel, when you travel 100 miles or more from home for less than 90 days. Travel assistance services, provided through Assist America, can help you locate hospitals, embassies, and other "unexpected" travel destinations. Just one phone call connects you and your family to medical and other important services 24 hours a day, 365 days a year.

International Business Travel Assistance

Beginning July 1, 2026, the university is partnering with BCBS Global Solutions to provide international business travel coverage. This coverage will replace previous coverage offered through ISOS, Cigna, and Lloyd’s.

To ensure you’re fully prepared before traveling outside the U.S., please complete the steps below.

1. Register for Your BCBS Global Tools (Do This First)

Go to bcbsglobalsolutions.com and click Login/Register or register through the mobile app
Enter your Group Access Code (GTB9999WESBK)
You only need to register once (not per trip)

2. Download the BCBS Global App

Install the BCBS Global Solutions mobile app before departure

3. Access and Save Your ID Card

Download your digital ID card from the app or Member Portal
Save it on your phone and consider printing a copy

4. Find Care Before You Need It

Use Provider Finder → International Provider Search in the app
Review provider profiles and contact details
Tip: Look for 'Preferred Provider' designation when possible

5. Understand Direct Pay (Avoid Paying Upfront)

Schedule your appointment
Submit a Direct Pay request in the app or portal
Request at least 48 hours before care

6. Plan Ahead for Ongoing Medical Needs

Complete the Scholastic Pre-Departure Flyer - Wesleyan University
Submit it to BCBS Global prior to your trip

7. Access Virtual Care (Non-Emergencies)

Available 24/7 worldwide through the BCBS Global app
Accessible by phone or video

8. In Case of Emergency

Go immediately to the nearest hospital or doctor
Then contact BCBS using the number on your ID card
Political evacuation and natural disaster evacuation services require pre-approval
These services will be coordinated by BCBS Global in partnership with Crisis24
Do not arrange evacuation services independently; you will not be reimbursed

9. If You Need to Submit a Claim

Download the claim form from the app or portal
Complete the form and attach receipts
Submit via email, fax, or mail

10. Use Additional Travel Support Tools

Safety alerts
Medical translation tools
Wellness and counseling support
Prescription guidance and equivalents

Quick Checklist Before Departure

Register for Member Portal
Download BCBS Global app
Save/print ID card
Look up providers
Understand Direct Pay
Complete the pre-departure flyer, if applicable, and submit to BCBS Global
Save the emergency contact number
Add your trip details to the Travel Reporting application on WesPortal before your departure date.
Contact benefits@wesleyan.edu with any coverage questions or if you need a coverage confirmation letter (commonly needed if a VISA is required).